Solutions

See how warehouse, driver, support, and claims teams work from the same package facts.

Where teams use ScanTrack

Start where missing proof causes delays, disputes, or rework.

ScanTrack service operations

One package history for warehouse, driver, support, and claims teams

ScanTrack keeps scans, statuses, photos, and comments in one timeline. Warehouse teams log the handoff, drivers document the route, and support or claims teams review the same record.

Warehouse Scanning

Capture condition and package identity as soon as goods arrive, are staged, or leave the dock. Early evidence reduces uncertainty later in the route.

  • QR confirmation at every warehouse checkpoint.
  • Optional photo capture for damaged packaging, wrong labels, or other exceptions.

Driver Execution

Guide drivers through loading, unloading, and delivery updates with a simple status flow and photo-backed exceptions when something is wrong.

  • Loaded and unloaded statuses mirror real operational handoff moments.
  • Mobile-friendly updates keep evidence collection practical in the field.

Proof of Delivery

Close deliveries with timestamps, photos, and package history that show what was handed over and in what condition.

  • Document handover evidence for fewer disputes and faster claim handling.
  • Keep a continuous package timeline from creation to closure.

Customer Service

When a customer reports damage or a missing package, support can review the same scans, photos, and comments the operation recorded.

  • Immediate access to delivery, package, and photo history.
  • Faster answers for customers, partners, and insurers.

Claims and Reporting

Use the data behind every scan and exception to spot recurring damage points, train teams, and back insurance files with a clear chronology.

  • Review status and evidence patterns by route, site, or delivery.
  • Gather the facts needed for internal reviews, carrier disputes, and insurer conversations.

Product updates

See recent updates for warehouse locations, package reports, photo handling, and platform management.

Need rollout advice?

sales@scantrack.be

Book an implementation walkthrough

What the Workflow Looks Like

A quick look at how ScanTrack connects scanning, photo capture, and delivery control in live logistics operations.

Package label tracking preview
Delivery tablet workflow preview
Warehouse scan workflow preview
Warehouse scanning preview
Warehouse coordination preview
Worker verification preview
Forklift coordination preview
Mobile scan preview

Use these handoff moments to keep warehouse teams, drivers, support, and claims stakeholders aligned on one evidence trail.

What teams want to improve

These are the kinds of results teams look for when they replace scattered updates with one clear package record.

Operations lead

Operations Lead

Distribution Hub

We stopped arguing about where damage happened because the photo trail and status history were already there.

Warehouse manager

Warehouse Manager

3PL Site

Scanning at staging and loading gave us a clean handoff record before the truck even left.

Customer service lead

Customer Service Lead

Parcel Operations

Support can answer delivery complaints without chasing the warehouse or driver for screenshots.

IT manager

Logistics IT Manager

Multi-Site Logistics

The release cadence and API coverage let us improve fast without losing operational stability.